Shakeology FAQ

Is Shakeology sold in stores?

Shakeology is sold exclusively through the Beachbody Coach Network, so you can’t buy it in stores, but you can purchase it from one of our thousands of authorized Coaches. is an authorized Beachbody coach.

How can I pay for my order?

Orders may be placed using a major credit card. We currently accept Visa, MasterCard, Discover, and American Express. Debit cards may also be used as long as the card has the Visa or MasterCard logo on the front. We also accept checks (from U.S. residents only) and money orders (in U.S. dollars only) via mail.

Protein in chocolate Shakeology- Why does the Chocolate flavor of Shakeology have more protein?

The serving size for Chocolate is 8 grams higher than for Greenberry. The extra ingredients added for the Chocolate blend (mostly chocolate powder and cocoa powder) add an additional 2 grams of protein for the serving size.

Can someone with lactose intolerance drink Shakeology even though it has 15 grams of whey protein (which is derived from milk)?

Because needs vary for each person with lactose intolerance, it’s recommended that you check with your doctor first. However, the whey protein in Shakeology is whey protein isolate, which is more than 90 percent pure protein, leaving less than 10 percent of the ingredient, or 1.5 grams, where some lactose can be found. In addition, Shakeology is loaded with digestive enzymes-and lactase is one of them. Lactase is the enzyme that breaks down lactose and is found in over-the-counter products like Lactaid®. So because Shakeology is made with whey protein isolate and contains lactase, it may have a higher likelihood of being acceptable for most people with lactose intolerance. It’s recommended that someone with lactose intolerance start with a small amount of Shakeology, monitor their body’s reaction, and, if tolerant, slowly build up to a full serving or take a half-serving at two separate times during the day.

Beachbody Autoshipment Cancellation Policy

Customers may cancel at any time via email, Web chat, or phone at 1 (800) 207-0420.

Monday through Friday 6 a.m. through 6 p.m. PT, Saturday 7 a.m. through 3 p.m. PT, and Sunday 7 a.m. through 3 p.m. PT.

However, if a cancellation is received after a shipment has been generated and is en route to the customer, that shipment cannot be canceled. Only future shipments may be canceled. Example: if you see a charge post to your online banking statement on 09/05/10 and you call to cancel on 09/05/10, the shipment associated with the that charge has already shipped and cannot be stopped. You may receive that shipment about 2 weeks later due to transit time.

Automatic shipments of supplements have a 30-day money-back guarantee that starts on the date of delivery. This means the customer can return the product for a refund (minus S&H) within that time period. To make a return, contact Beachbody Customer Service via phone, email, or Web chat for a Return Authorization.

Is it OK to drink more than one shake per day? Or to replace more than one meal per day?

Yes, but it’s not recommended to replace more than two meals per day for an extended period of time.

Can I drink this right before a workout?

Shakeology would be a better option than a full meal prior to working out. However, immediately before a workout, you’d be better served by something with more sugar and less fiber for rapid absorption, such as Results and Recovery Formula™ or Meal Replacement Shake.

I’ve tried Shakeology and seem to be experiencing digestive discomfort. Does this mean Shakeology doesn’t work for me?

Not at all! For some people, experiencing digestive sensitivities is a normal part of the cleansing process. This just means your body’s working hard to eliminate the toxins built up in your system over several years. These won’t get flushed out in 1 day. Help your body to clean itself out more gently by reducing the amount you consume to a half-scoop once a day. Slowly build up to a half-scoop twice per day as your tolerance increases. You can then work up to one full scoop per day. (Although it’s perfectly fine to continue to use Shakeology as 2 small snacks (a half-scoop each) throughout your day.) For some people, this process could take as long as 3 months.

Since everyone’s body reacts differently, if you continue to experience digestive problems when you consume smaller amounts, please consult your doctor.

Should I continue to take ActiVit® or other multivitamins along with Shakeology?

Because of the way Shakeology is formulated, one shake pretty much covers your body’s normal daily requirement for vitamins and minerals. However, if you’re following a recommended exercise routine, your body is likely to be using up those nutrients at a faster rate. For example, if you’re doing P90X® or INSANITY®-hard-charging routines that burn more calories, along with vitamins and minerals-you may need some additional supplementation, like ActiVit. Due to the digestive enzymes in Shakeology, taking ActiVit at the same time you drink Shakeology will help your body to better absorb all the nutrients.

I already have some Meal Replacement Shake. Should I throw it out and switch to Shakeology?

You don’t have to throw it out. Meal Replacement Shake is a high-quality protein shake. Shakeology offers a wide array of nutrients in addition to protein. Because Meal Replacement has higher sugar content and less fiber, a good time to use it is around the time you’re exercising (Results and Recovery Formula is also good for this purpose). Shakeology is a better option for a meal that’s at least 2 hours before a workout or 1 hour afterwards.

Is the whey protein antibiotic free?

Yes, the whey protein in Shakeology has been certified free of antibiotics

Do I use a full scoop or just up to the line?

Use a full scoop to get the recommended serving (40 grams for Greenberry and 48 grams for Chocolate).

Shakeology mentions “whole-food ingredients”-what does this mean? How can this be possible when it’s ground into a powder?

Shakeology uses several whole-food sources of nutrients, rather than using only synthetic extracts or isolates (like some multivitamin pills do). The benefit of whole-food derived ingredients is that the nutrients are preserved as close to their natural state as possible and are therefore delivered to your body in the most holistic way possible. Your body will better absorb and more efficiently use nutrients from whole-food sources. The process of converting a food from its natural state to a powder, if done incorrectly, can destroy the nutrients in that food. With Shakeology, we ensure that the highest levels of nutrients are preserved through strict temperature-controlled drying and processing.

Can I drink this right after a workout?

Again, it’s better than many other options available, but less ideal than something designed primarily for this purpose, such as Results and Recovery Formula.

If there’s no food coloring, why is one flavor green and the other brown?

The ingredients (herbal powders, grass powders, vegetable powders, spirulina, and chlorella, plus some of the fruit and berry powders) make the Greenberry flavor green in color. The base of Chocolate flavor is also green, but the chocolate and cocoa powders turn its color brown.

Why is there fructose in Shakeology?

To give Shakeology its great taste and for a balanced, well-rounded macronutrient profile, we’ve used naturally sourced fructose. Fructose is a natural sugar found in fruits and some vegetables. The good thing about fructose-as opposed to sucrose (table sugar) or high-fructose corn syrup (chemically altered sugar)-is that it’s very low on the glycemic index (GI). This means that your body sends it directly to your liver for absorption, which minimizes its impact on insulin and blood sugar levels. The fructose in Shakeology is from non-GMO (not genetically modified) sources and is processed cleanly in GMP-certified (Good Manufacturing Practice) facilities.

Is Shakeology FDA approved?

The FDA does not approve any dietary supplements. However, the FDA does set regulations and guidelines for the manufacturing of supplements, which we follow. Shakeology is manufactured in a facility that is registered with the FDA, adheres to current Good Manufacturing Practices (GMP) and is GMP-Certified by the NSF (National Science Foundation) and the NPA (Natural Products Association).

With 9 to 11 grams of sugar per serving, how does Shakeology impact blood sugar levels? What is the glycemic index for Shakeology?

Shakeology has been certified by an independent third-party lab (Glycemic Index Laboratories) as having a low glycemic index of 24. Believe it or not, Shakeology’s GI rating of 24 is much lower than most fruits, some vegetables, and pretty much every processed food ever made. Shakeology helps to keep your sugar levels in balance while providing steady energy (avoiding that sugar spike and crash), supplying nutrition that satisfies, and helping to promote good health.

Is it safe for people with diabetes?

Since needs vary for each person with diabetes, it’s recommended that you check with your doctor first. However, since Shakeology is a low-caloric meal replacement, with a lower glycemic index than most meals, it should be acceptable for most people with diabetes.

What’s the difference between prebiotics and probiotics? Which does Shakeology have?

Prebiotics are specific nutrients naturally occurring in whole grains, fruits, legumes, and certain plants. They stimulate the friendly bacteria in the digestive tract, making them either grow or become more active, thereby increasing good digestive health. Probiotics are the friendly bacteria strains that live in your intestines and help to digest food. Shakeology contains both prebiotics and probiotics.

Prebiotics in Shakeology are found in the yacon root (an ingredient listed on the back label). The yacon root is a tuber similar to the sweet potato that has the highest natural form of FOS, a powerful prebiotic, which helps support regularity, healthy intestinal bacteria, and a strong immune system.

If you look at the list of ingredients again, you’ll see “Proprietary Nondairy Probiotic Blend” listed. In fact, there are 6 different strains included in this blend: Bifobacterium longum, lactobacillus acidophilus, lactobacillus acidophilus DDS-1, lactobacillus bulgaris, lactobacillus casei, and Streptococcus thermophilus. Probiotics are measured in billions of CFUs (Colony-Forming Units) and are very delicate ingredients. While we put in as many as we could at the time of manufacture, there’s no way to guarantee that the same amount we put in will still be “active” by the time you mix it in your shake. That isn’t to say that they don’t play a role in Shakeology-healthy foods and ingredients work in ways that science can’t always measure, but because of this, we can’t make the same claims that other probiotic products (like refrigerated yogurt) can.

Where to buy Shakeology?

This is the best part. You can purchase Shakeology right here from this site. Just click on the “YES, I want to try Shakeology” tab and you can place your order.  Also remember, when you order on our monthly auto-ship program you will get FREE shipping. (You can cancel at any time)